Why can’t I log in to Yunjuan? Recent hot spot analysis and solutions
Recently, many users have reported abnormal login issues on the cloud marking platform, which has aroused widespread concern. This article combines hot topics across the Internet in the past 10 days, sorts out relevant data, analyzes possible causes, and provides solutions.
1. The correlation between hot topics on the Internet in the past 10 days and hot topics in education
| Ranking | Hot search topics | Related education fields | heat index |
|---|---|---|---|
| 1 | College entrance examination grading process exposed | directly related | 9,800,000 |
| 3 | Inquiry of high school entrance examination results in multiple places | indirect correlation | 7,200,000 |
| 5 | Online education platform failure | directly related | 6,500,000 |
| 8 | Summer online class system crashes | Technology related | 5,100,000 |
2. Specific manifestations of cloud marking login issues
| time period | Fault type | Scope of influence | Amount of user feedback |
|---|---|---|---|
| 7.15-7.18 | Verification code invalid | Many provinces across the country | 12,000+ |
| 7.19-7.21 | Account password is wrong | eastern region | 8,500+ |
| 7.22-7.25 | Server not responding | Nationwide | 23,000+ |
3. Possible cause analysis
1.Traffic overload during peak periods: Late July was a critical period for the release of high school and college entrance examination results and volunteer application in many places. The number of instant visits to the platform surged 5-8 times, exceeding the server's carrying capacity.
2.System upgrade compatibility issues: According to the technical forum, the platform underwent a security patch update on July 20, which may cause adaptation problems for some older devices or browsers.
3.Network infrastructure failure: The DNS resolution of operators in some areas is abnormal, especially for education private network users.
4. Solutions that users can try
| Question type | solution | validity |
|---|---|---|
| Verification code error | Clear your browser cache and try again | 87% |
| Login timeout | Switch 4G/5G network | 92% |
| White screen loading | Use Chrome/Firefox browser | 95% |
| Account locked | Contact the school administrator to reset | 100% |
5. Official response and progress of the platform
The cloud marking technical team issued an announcement on July 23, confirming that the following improvements have been completed:
1. Expand the server cluster to 3 times the original capacity
2. Added independent login channel for mobile APP
3. Deploy intelligent traffic scheduling system
According to the latest monitoring data, the stability of the platform has been significantly improved, with the failure rate dropping to less than 0.3% in the past three days.
6. Enlightenment of education informatization construction
This incident reflects the needs of online education platforms:
1. Establish an elastic expansion mechanism to cope with periodic traffic peaks
2. Improve the multi-terminal compatibility testing system
3. Build a quick response channel for user feedback
Experts suggest that measures such as time-based queries and staggered logins can be adopted during important exams to ensure stable operation of the system.
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