How is Didi’s star rating calculated? Detailed explanation of scoring rules and improvement techniques
Recently, Didi Chuxing has become a hot topic again, and many users have questions about the platform’s service rating mechanism. This article will analyze in detail the calculation method of Didi’s star rating, and combine it with hot discussions in the past 10 days on the entire network to help passengers and drivers better understand this rating system.
1. Basic rules for Didi star rating
Didi's star rating adopts a 5-point scale, which is calculated based on the evaluation of passengers on the driver or the driver on the passengers. The following are the scoring dimensions and weights:
| Rating dimensions | Passengers comment on drivers | Driver comments about passengers |
|---|---|---|
| service attitude | 35% | 40% |
| vehicle condition | 25% | - |
| driving skills | 20% | - |
| Trip experience | 20% | 30% |
| code of conduct | - | 30% |
2. Recent hot topics of discussion
1.Rating fairness controversy: Some users reported encountering "malicious low reviews", and Didi officially responded that it has upgraded its anti-cheating system.
2.New feature testing: Some areas are piloting "two-way anonymous scoring" to avoid retaliation for evaluation.
3.Service standard upgrade: The platform requires drivers to have a star rating of 4.8 or above to enjoy some priority rights, triggering discussion among driver groups.
| User type | average star rating | reaching the standard line |
|---|---|---|
| driver | 4.72 | 4.6 |
| Passenger | 4.85 | 4.5 |
3. Specific algorithm for star rating calculation
Didi adoptsDynamic Weighted Average Algorithm, consider the following factors:
1. Average of nearly 100 valid reviews (accounting for 70%)
2. Historical comprehensive evaluation (accounting for 20%)
3. Special scenario adjustments (such as complaint handling results, accounting for 10%)
The platform will regularly clear old evaluation data that is more than 6 months old to ensure that the scores reflect recent service levels.
4. Practical suggestions for improving star rating
| object | Improvement suggestions |
|---|---|
| driver | Keep the vehicle clean, dress appropriately, and actively help move luggage |
| Passenger | Wait on time, keep the car clean, and communicate politely |
5. Recent relevant hot events
1.Shenzhen Didi drivers’ collective rights protection incident: Some drivers have been affected by the sudden drop in their star rating, and the platform has set up a special processing team.
2.Shanghai passenger complaints: A passenger was harassed by a driver for giving a 3-star review, and the platform has banned the account of the driver involved.
3.Notice of new regulations: Didi plans to launch a "star protection card" function in the third quarter, allowing users to clear low-scoring reviews once a month.
6. Frequently Asked Questions
Q: Why did my star rating suddenly drop?
A: Possible reasons include: recent low-scoring reviews, established complaints, abnormal behavior detected by the system, etc.
Q: Can I check who specifically gave me a low score?
A: Currently, the platform does not disclose specific evaluation sources, but only displays comprehensive results.
Q: Will the star rating affect the success rate of hailing a ride?
A: It will have a greater impact on drivers. The quantity and quality of orders received by low-star drivers will decrease; passengers generally need to have less than 4.0 stars to be restricted.
From the above analysis, it can be seen that the Didi star rating system is a dynamically balanced evaluation mechanism, which not only reflects service quality, but also affects the allocation of platform resources. It is recommended that users use their evaluation rights rationally and jointly maintain a good travel ecology.
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